Reputation Management
& Social Listening
Protect Your Brand. Respond With Confidence. Win Public Trust.
Your online reputation is one of your most powerful assets — and one of the most vulnerable. A single negative review or unanswered comment can shift perception. That’s why Y Associates offers comprehensive Reputation Management services to monitor, manage, and enhance your brand’s digital image across social media and review platforms.
We help you respond quickly, build positive sentiment, and stay in control of the conversation.
Get A Free Proposal!
Protect and Enhance Your Brand’s Online Presence
Why Reputation Management Matters
✔️
93% of consumers say online reviews influence purchase decisions
✔️ Responding to reviews can increase customer trust by 44%
✔️ Social media is a public forum — every comment shapes brand perception
✔️ Proactive reputation strategies help boost SEO and conversion rates
Platforms We Cover
- Google Business Profile
- Facebook Recommendations
- Yelp & BBB
- Industry-Specific Review Sites
- Comments and reviews across Facebook, Instagram, LinkedIn, and more
Who It’s Good For
- Local Businesses
Who rely heavily on word-of-mouth and Google reviews to attract customers. - Service Providers
Where client trust and credibility are crucial (healthcare, finance, law, etc.). - Multi-Location Brands
Needing consistency in tone and issue resolution across pages. - Ecommerce Businesses
Wanting to proactively manage reviews on social and product pages. - Brands with Past PR Challenges
Looking to rebuild and maintain a positive brand image over time.
What We Do
🔍 Review Monitoring
We track and monitor reviews on key platforms like Google, Facebook, Yelp, and industry-specific sites — so you never miss a mention.
💬 Response Management
We craft and post professional, timely responses to both positive and negative reviews — with a tone that reflects your brand and de-escalates issues.
📣 Comment & Mention Oversight
We monitor comments and public mentions across your social media pages to address questions, concerns, or praise in real time.
⭐ Review Generation Campaigns
We help encourage happy customers to leave positive reviews through email follow-ups, on-site CTAs, and social prompts.
📊 Sentiment Analysis & Reporting
We analyze trends in feedback and provide actionable insights to help you improve customer satisfaction and highlight strengths.
🛠️ Crisis Support (Optional Add-On)
In the event of negative publicity or a viral complaint, we help implement a rapid-response plan with messaging and mitigation strategies.
Why Y Associates?
We don’t just manage reviews — we manage perception. Our team helps you turn every interaction into an opportunity to reinforce trust, loyalty, and professionalism. We make sure your brand’s voice is clear, empathetic, and aligned — even in difficult situations.
Take Control of Your Reputation – Schedule a Free Reputation Review
Take control of your brand’s reputation with expert social listening and management.
Contact us today to strengthen your online presence.